*sighhhh*
Somehow when I transitioned my Universal Subscription to a 'Premium Visual Studio Developer' Subscription, all hell broke lose.
I can access online downloads, but my subscription tells me that it's a VOLUME license, and accordingly I can't access lots of online resources (like managed newsgroups, the concierge, etc.)
I've called support TWICE now. Both times I've been told that it would be handled/elevated and taken care of. The first time was 3+ weeks ago. The second time was the tuesday before Thanksgiving. (To be honest, MS support has always been phenomenal for me... not sure what's going on here...)
*SIGH* Guess I'll get back on the phone with them. Nothing like spending $3k for crappy customer service. Hmmm. Guess if I thought of this purchase as being from Dell then it wouldn't 'cheese me off' so bad...
Interesting...Mine says the same thing. I hadn't thought much about it, but I guess I'm going to have the same issues that you have. Huh. I guess I'm going to have to make a call too.
Posted by: Xander Sherry | December 09, 2005 at 11:34 PM
Let me guess? you upgraded on line too?
That's what I did. I don't know that I'd really care, but I've heard people say some great things about the managed newsgroups in terms of getting support from MS - so I want to make sure I have access to that. (And not having it is what made me notice what was going on.)
From what I understand the managed newsgroups are almost like cashing in one of your support incidents - only a bit slower/etc.
But frankly, most of the support incidents I've ever started with MS were tedious/evil anyhow (and I ended up solving them myself after a few days anyhow...)
Maybe it's just the idea of paying nearly $3k and not having it work ... ;)
Posted by: Michael K. Campbell | December 10, 2005 at 10:34 AM
As an Update - the third time was a charm. MSDN and I are jiggy again.
Posted by: Michael K. Campbell | December 21, 2005 at 11:39 AM