Dear Steam,
I'm issuing a stop-payment request on my credit card for the purchase of Half-Life 2 from your servers.
The game has been a blast, after I figured out some hardware issues (thanks for not replying at all (within 5 days) to my requests for help).
Actually, I take it back. The game has been a major pain in the arse.
When it works it's a hoot. But it's spent more time broken in the past 5 days than I care to speak of.
Like tonight, for example. At 9:28PM I jumped on to play an hour or so. Only your servers told me they were too busy to let me on, and I needed to try back in a few minutes. At first I was pissed thinking this was your OVER THE TOP anti-piracy precautions (yeah, I realize you NEED to protect yourselves from piracy, but with all the precautions you've taken, I feel you're screwing me by charging me $50 -- we all know games cost that much to offset the cost of piracy -- since this game can't be pirated easily, stop sticking me with the price, especially when I have to jump through all your mickey-mouse-bull-crap to play the game I've paid for). Then I realized it was just a setting: keep this game updated. 3 minutes later I was downloading a patch. That downloaded/installed fairly well. Anger subsided...
Only now, the game won't launch on my machine. And I've rebooted.
Worked fine today. Downloaded and applied the patch, and now it's broken.
What's it doing Nothing. Not a damn thing. I launch. I Watch my CPU scale up to 100% utilization. I See the hour glass. The CPU dips to 50%... 10%... 3%. No more hour glass. No game either.
In case you haven't figured it out yet, I'm just trying to say thanks for the totally CRAPPY experience. All this 'goodness' and the game was still a year late What gives i.e. you SUCK.
Happily my credit is good, so that screwing you by refusing payment (and forcing you to sick accountants, and customer service people, etc.) won't hurt me.
Oh, eventually I'll pay for the game, but not until you've paid for wasting MY time.