In an episode of Seinfeld, a Kenny Roger's Roaster went in across the street from Cramer's apt and the flashing neon sign kept him up all night. At one point, in a bid to drive away business (under the hopes that it would cause 'Kenny' to go out of business (and therefore turn off the neon sign)) Cramer stood in his apartment window with a huge banner and screamed at people going in to the eaterie that "that's some baaaaaaad chicken!!!"
I sadly have to report that I feel the need to do the same with XDrive - not to drive away business and dim the lights over there - but because the chicken is truly bad.
I reviewed XDrive on WorkHappy.net a while back. I still think it is one of the coolest ideas to come along in a long time - an offsite backup 'drive' that you map locally on your box and can interact with as if it were a network share. Pricing is good, features are spiffy in terms of allowing you to share access to your drive. Everything LOOKS good.
Only the service has been flakey. I've had a hard time getting it to work from day one. Occassionaly I'd need to run in and clear my entire IE cache, just to get the desktop service to work. Longer uploads (i.e. REAL backups that I cared about) frequently would just crap out.
Then over the last 7 days, I've been completely unable to log in. I've contacted customer support who tell me that they're aware of the issue - and they're working on it.
Um. I'm a nice enough guy. And I realize that problems DO happen. I'm even forgiving enough... when I'm presented with facts. But repeatedly telling me for the past 7 days that there's a problem... and they're working on it doesn't inspire confidence. To be sure, I HAVE been able to log on a few times - here and there. But the connections don't last - and worse: I've lost data in the process. I used to have 1 GB of backups on XDrive. Not any more.
Honestly, a backup service that doesn't keep my data: unacceptable. A 'use anywhere' drive that can't be used even from home... no thanks.
I REALLY wish their service would work - I still think it's such a killer idea. Maybe some day they'll get it together, and it will work as advertised. When they do - it will be very cool. Until then, it's some seriously bad chicken.
(Though they've been fairly easy to deal with in terms of refunding the remainder of my yearly subscription - so that's cool on their part.)
UPDATE: Looks like other people have experienced the same problems - I found this link while researching a suitable replacement for XDrive (I tried "Xdrive problems" in google, against "IBackup problems" .. and found this link). (Check the comments - others have apparently found out what an XDrive 'upgrade' feels like too...
That's simply the worst customer service I've seen since well... Dell, or the Phone company, etc.