A few days ago I got the following email (out of the blue) entitled: Dell customer issue-Mike:

Dear Mike,
Dell routinely visits online communities to reach out to our customers.  In doing so, we have identified you as a customer with an outstanding issue.  We would like to help resolve any remaining customer care or technical support concerns you may have.  If you still require assistance with this issue, please provide us with your full name and phone number so that we may contact you directly.

Margo
Blah blah blah (contact info type stuff)

Spiffy eh? I'm pretty sure it was in relation to this post (where I talked about outsourcing, etc.).

Well, today, 'somebody' (or something) posted a comment to that post. The comment says it was from Debbie - but TypePad actually says the name of the person that created the post was none other than James Shaw (even though the email/contact info listed is for a 'debbie').

So, options:

1) James Shaw isn't staying busy enough with Telligent, Dozing Dogs, and blogging, and now he's resorted to posing as a dell customer service rep.
2) Debbie just wanted me to take NOTICE of what she was saying, and posted as James (then got cold feet and signed her own name).
3) TypePad (my blogging engine/service) lost its mind.
4) Dell has begun phase one of its intelligent robot initiative and the bot that made/spammed this comment needs a few kinks worked out (phase two of the intelligent robot initiative is to start using bots to answer customer phone calls). (And hey, Debbie's not a bad name for a bunch of intelligent robots... )

Ideas? Thoughts? Concerns (other than for my sanity)?